Cameron Johnson reviewed The control theory manager by William Glasser
Good summary of managing people
W Edwards Deming is the prophet of TQM, a process for building quality into products, and his book Out of the Crisis is a classic. Here, his disciple William Glasser summarizes many of the theories around getting the most out of people, without the math of Deming’s writings.
In short, stop telling people what to do and start listening to them and leading them.